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ΕλληνικάWhy does an IT services team need structured AI training?
IT Services & Support sits closer to sensitive data than almost any other department. A single support ticket can contain passwords, client server names, network diagrams, and personal data. When staff paste that into a public AI tool without knowing what is safe, the convenience quietly becomes a leak. Learnery replaces guesswork with a shared standard: everyone learns what AI is good at, where it invents answers, and which information never belongs in a prompt. The result is a team that moves faster on tickets and scripts without exposing the client relationships you depend on.
What will each of my roles actually learn?
Steps four and five of the seminar adapt every example to IT Services & Support first, then to the exact job of the person taking it, so the practice matches real work rather than generic tips.
| Role | What AI helps with after the hour |
|---|---|
| Helpdesk & Support | Drafting clear ticket replies, summarizing long threads, turning a vague user complaint into a reproducible bug report |
| System Administrators | Explaining and sanity checking scripts, drafting runbooks, translating cryptic log output into plain next steps |
| Field Technicians | Quick lookups on the spot, writing tidy job notes, prepping client friendly summaries from the van |
| Account Managers | Shaping proposals, softening difficult client emails, preparing for renewal and upsell conversations |
| Monitoring & NOC | Summarizing alert storms, drafting incident timelines, writing calm status updates for stakeholders |
How does the one hour actually work?
Learnery is a browser based, five step interactive seminar, not a video playlist. Learners move through AI foundations, safe use at work, everyday prompting, industry adaptation, and role adaptation. Along the way an AI tutor answers their questions, live chat roleplay lets them rehearse real conversations, and a prompt lab gives them a safe place to write and improve prompts until the output is genuinely useful. It finishes with a verifiable completion certificate. Most people are done in about one hour, and the seminar is available in six languages.
Does this support the EU AI Act AI literacy duty?
Yes. Article 4 of the EU AI Act asks organizations to make sure staff who use AI have a sufficient level of AI literacy, and supervision of this duty begins on 2 August 2026. Learnery is built to help you meet that expectation: it gives every learner a documented, consistent grounding in safe and effective AI use, and issues a certificate you can keep on file as evidence of the effort. To be clear, no company has been fined over Article 4 and a certificate is not legally mandated, but a trained team plus a record of that training is exactly the kind of good faith the duty is asking for.
Can I buy one seat, or do I need a whole team plan?
Both work. A manager can buy a batch of seats and invite staff by email, then track who has finished from a simple dashboard. An individual can pay for a single seat and train solo. Either way the price is 39 euro per seat, one time, with no subscription and no renewal. Larger teams get volume discounts, so equipping a full helpdesk or NOC rota costs less per person.